FAQs
What products do you sell?
We offer a variety of miniature DIY dollhouse kits, including designs inspired by cozy homes, charming shops, and beautiful gardens. Each kit is carefully crafted with intricate details and accessories to bring a touch of magic to your space. We will soon roll out hand-made miniature furniture, trinkets, and accessories. Stay tuned by signing up to our newsletter below!
How do I place an order?
Simply browse through our shop, select your favorite kit, and add it to your cart. When you’re ready, proceed to checkout, where you can enter your shipping information and payment details. It's quick and easy!
Can I cancel or modify my order?
Once an order is placed, it is processed quickly to ensure fast shipping so we may be unable to cancel or modify the order. If you want to cancel an order, contact us, and we will do our best to cancel the order, however, cancellations are not guaranteed.
How long will it take to receive my order?
We aim to process orders as soon as possible and orders are shipped Monday - Friday. Delivery times depend on your location and the shipping method selected at checkout. You’ll receive an email with tracking information once your order is on its way.
Can I return or exchange my item?
We accept returns and exchanges for items in their original, unused condition within 30 days of purchase. Please reach out to us if you'd like to initiate a return or exchange, and we'll provide you with the necessary instructions.
I have additional questions. How can I contact you?
Feel free to reach out by filling the contact form below or directly emailing us at support@martminiature.com, and we’ll get back to you as soon as we can.
Contact Us
Have questions about your order, need assistance with one of our miniature kits, or just want to chat? We’re here to help. No question is too big or small, seriously, we love hearing from you!
Email us at support@martminiature.com or fill out the form below.
Please include your order number, if applicable.